Why Quality Is Important To Our Brand.

With so many options available to customers, you may be wondering whether or not quality still matters. The answer is a resounding 'yes'. A quality isn’t just about offering a product or service that exceeds the standard, but it’s also about the reputation you gain for consistently delivering a customer experience that is above and beyond.

Quality is critical to satisfying our customers and retaining their loyalty so they continue to connect with our brand in the future. We believe that quality products make an important contribution to our long-term existence.

Quality reflects on our reputation. The growing importance of social media means that our customers and prospects can easily share both favourable opinions and criticism of our product quality on forums, product review sites and social networking sites. We believe that a strong reputation for quality can be an important differentiator in our industry.

As a result of our company value, we are proud to let our customers know that all our products are made using artisan craftsmanship from  London, Melbourne for our stationery, and of course Italy. Where our eyewear, lenses, purse cases, cloths and draw string bags are lovingly hand made. Slow and steady fashion construction wins the race.

Our aim is to make you to look fabulous in your Samantha Sultana eyewear for a very long time. So we encourage you to follow some of our simple care tips below. If you have any concerns then you can always connect with us here.

Maintenance: Whilst wearing your frames, we highly recommended avoiding applying pressure to the side and front of your head, as this may augment the originally intended fit, and is not covered by our warranty conditions. Always remove your frames before your siesta. Your frames will eventually form a natural fit to your unique face shape. Maintaining even hinge tension by a qualified optometrist is also recommended to lengthen the life of your frames and will encourage comfort of wear.

Safe Storage: Please place your frames with temple arms folded neatly inside the pouch and protective case provided at purchase, and always store in a cool, dry place. Storage in hot environments such as cars, near heaters, in direct sunlight etc for prolonged periods can cause the frame to deform and warp the lens and is not recommended. This will not be covered by our warranty.

Cleaning Your Frames and Lenses: Use lightly mild soapy tepid water to clean, then place under slow running lukewarm water to rinse. Gently dry and polish your lenses with the cloth provided at purchase to remove stubborn residues, such as makeup, sweat, and facial oil build-up on the lenses or frame.

Follow up care: Spritz your frames and lenses using only a high-quality lens cleaner and our cleaning cloth provided upon purchase, making sure the cloth is devoid of makeup grit and airborne dust particles. Hand wash cloth when required, with tepid mild soapy water, then dry flat.

The Italian-made lenses have been constructed with a revolutionary organic plastic, which have been sample tested according to the FDA 21-CFR 801.410 regulations. They are therefore classified as impact-resistant and offer 400% UV protection. All lenses have passed the specific Solid Tint or Gradient International Standards Conformity Report and have been categorised accordingly. American National Standard, ANSI Z80.3-2018, International Standard, ISO 12312-1:2013/Amd.1:2015, Australian/New Zealand Standard, AS/NZS 1067.1:2016.

Things to know: These sunglasses must not be worn to directly look into the sun. Sunglasses do not reduce the risk of severe eye damage from looking at the sun. When outdoors, always remember other sun protection measures: sun protective clothing and hats, high SPF sunscreen, and seeking shade in the middle of the day. Not suitable for use in low-light daytime conditions, driving in twilight, night-time, or other dull light conditions. Not suitable for use as protection against sources of radiation other than natural sunlight. Complete personal and frame is always advised when worn.

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Samantha Sultana, the designer, has built a 20+ year career in handmade haute couture accessories and millinery.  Once all individually handmade by Samantha herself, even when stocking endless niche boutiques, major department and chain stores.  Whilst specialising in creating bespoke designs for bridal and her dedicated celebrity clientele.

The vintage-inspired luxury brand has now expanded into Italian made artisan accessories which are designed by Samantha, and then meticulously developed with her highly trusted teams in Italy. Using their adopted long learned artisan skillsand perfected workmanship, that is second to none; a creative art which has been lost throughout the age of consumerism.